Service Terms

Effective date: November 11, 2026

These Service Terms apply to performances and other services booked with OC Strings (“OC Strings,” “we,” “us,” or “our”), including string ensembles, soloists, bands, DJ and live audio, recording, and lessons. Your written agreement, proposal, or invoice (your “Booking Agreement”) sets out the specific details of your booking, such as the date, times, ensemble, location, and price. If your Booking Agreement conflicts with these Service Terms, your Booking Agreement controls.

Quotes and Booking

• Quotes are based on the event details you provide, including date, location, performance times, ensemble size, and music requests. Changes to those details may change the price.
• Your date is reserved only after you sign or accept your Booking Agreement and we receive the required deposit. Until then, the date remains available to other clients.
• Quotes are valid for the period stated on the quote, or 14 days if no period is stated.

Payments

• A deposit is required to reserve your date. The deposit amount and the due date for the remaining balance are stated in your Booking Agreement.
• Deposits are non-refundable because we reserve your date and turn away other bookings, except as stated in your Booking Agreement or under “Cancellation by OC Strings” below.
• If the balance is not paid by its due date, we may treat the booking as canceled by the client.
• Additional time, travel, parking, or other added services are billed as stated in your Booking Agreement.

Changes and Cancellations by the Client

• Please tell us about any change to your event date, times, location, or details as soon as possible. We will do our best to accommodate changes, but they are subject to musician availability and may affect pricing.
• Rescheduling is subject to availability. Amounts paid may be applied to a new date as stated in your Booking Agreement.
• If you cancel, cancellation charges apply as stated in your Booking Agreement. Cancellation requests must be made in writing to [email protected].

Cancellation by OC Strings

If an assigned musician becomes unavailable because of illness or emergency, we will provide a qualified substitute of comparable skill. If we cannot perform and cannot provide a substitute, we will refund the amounts you paid for the affected services. This refund is your sole remedy in that situation.

Music Selection

• We are happy to perform song requests from our repertoire. Special requests and custom arrangements not in our repertoire must be requested by the deadline in your Booking Agreement and may carry an additional fee.
• Please send your final music selections and event timeline by the date stated in your Booking Agreement so we can prepare.

Performance Conditions

To protect musicians and their instruments and to ensure a great performance, the client agrees to provide:

• A safe, flat, and level performance area with enough space for the booked ensemble
• Armless chairs for seated musicians, if not provided by us
• Access to standard electrical power near the performance area when amplification or DJ services are booked
• For outdoor events, shade and protection from direct sun, rain, wind, and extreme temperatures. String instruments can be damaged by moisture and heat, so musicians may pause or relocate the performance if conditions are unsafe for people or instruments.
• Reasonable access, parking, and load-in information for the venue
• A point of contact on the day of the event

Timing and Overtime

• Performance times are stated in your Booking Agreement. Musicians typically arrive before the start time to set up.
• Delays caused by the event schedule may reduce performance time without a reduction in price.
• Extending performance time on the day of the event is subject to musician availability and is billed at the overtime rate in your Booking Agreement.

Breaks and Meals

For longer engagements, musicians may take short breaks as stated in your Booking Agreement. For events that include a meal period, we appreciate a meal or a reasonable break for the musicians.

Photos, Video, and Recordings

You and your guests may take photos and video of the performance for personal use. Commercial use, broadcast, or professional recording of our performance requires our prior written permission. We may photograph or record portions of performances for our portfolio and marketing unless you ask us not to in writing.

Safety and Liability

• The client is responsible for damage to musicians’ instruments or equipment caused by the client, guests, or venue conditions the client controls.
• Musicians may stop performing if they reasonably believe conditions are unsafe or if they experience harassment. In that case, amounts paid are not refundable.
• To the fullest extent permitted by law, OC Strings’ total liability for any claim relating to a booking will not exceed the total amount you paid for that booking.

Events Beyond Our Control

Neither party is responsible for failure to perform caused by events beyond its reasonable control, such as natural disasters, severe weather, government orders, public health emergencies, or venue closures. In those cases, we will work with you in good faith to reschedule. Any refund is handled as stated in your Booking Agreement.

Lessons

Lesson scheduling, rates, and cancellation and make-up policies are provided when you enroll. Lessons for students under 18 require a parent or guardian’s consent.

Governing Law

These Service Terms are governed by the laws of the State of California. Any dispute will be brought in the state or federal courts located in Orange County, California.

Questions

If you have questions about these Service Terms or your booking, please contact us at [email protected] or (517) 862-2214.